Can I use my own LLM? Enterprise tenants can plug a customer-hosted LLM under BAA. Standard tenants use the Medera-managed inference layer (OpenAIDocumentation Index
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gpt-4-turbo for voice agents, gpt-4o for SOAP / analysis, gpt-4o-mini for clinical NLP).
Can I write a custom agent?
Yes — use the Agent Builder Canvas to compose from existing node types, or extend the Care Orchestrator with a new AgentType and a corresponding NodeRunner.
Are agents deterministic?
No — agents are LLM-driven. Every output is reported with calibrated confidence; every claim ties back to a span or citation.
What happens on crisis-language detection?
The guardrails layer detects crisis language and immediately invokes the Crisis Response Agent with no gating. The C-SSRS Risk Expert is consulted for risk band classification.
Where can I see audit logs?
PHI access logs: GET /api/audit/access-logs. Deployment actions: deployment_audit_log (WORM, exposed via Audit API).