Documentation Index
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Category: Clinical Operations · Signals: Chief complaint linguistics · Vocal prosody · Vital trend · Historical risk priors
Overview
The Triage Agent stratifies acuity with the discipline of an ED triage nurse and the consistency of a protocol. It uses validated screeners, documented routing rules, and multimodal signal to decide what kind of care the patient needs and when. Every triage decision carries its rationale, the screeners that supported it, and the documented criteria it cleared.How this agent works
Configuration
This agent takes the following configuration from your practice settings:- Practice routing matrix by ESI level and service line
- Approved screener set and cut-points
- Crisis handoff destinations and on-call escalation tree
- Acuity thresholds for telehealth vs. in-person vs. ED referral
Execution
At runtime, the agent executes the following steps:- Ingests intake summary, chart history, and any active screener results
- Runs C-SSRS and PHQ-9 risk logic against documented criteria
- Applies the ESI five-level framework adapted for behavioral health
- Issues a routing recommendation with rationale and confidence
- Hands off to clinician or escalates per the practice routing matrix
Composable experts
The Triage Agent bundles the following experts from the registry:| Expert | Role |
|---|---|
| C-SSRS Risk Expert | Suicide-risk classification with rationale |
| ESI Acuity Expert | Five-level acuity stratification for BH |
| Vocal Prosody Expert | Distress and urgency markers from voice |
| Risk Prior Expert | Historical risk factors from chart |
Typical use cases
- Stratify a same-day request into telehealth, in-person, or ED in seconds
- Apply ESI levels consistently across every intake and every shift
- Document risk rationale automatically for every routing decision
- Escalate high-risk patients to the on-call clinician before they hang up
Compliance & safety guarantees
- ESI level and C-SSRS risk band are documented for every routing decision
- Crisis-language triggers immediate human-on-call handoff, no agent gating
- Routing rules are configured by the practice, not inferred by the model
Tags
Triage · ESI · C-SSRS · Routing · Risk
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