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Category: Clinical Operations  ·  Signals: Chief complaint linguistics · Vocal prosody · Vital trend · Historical risk priors
Stratify acuity and route patients with the rigor of an ED triage nurse.

Overview

The Triage Agent stratifies acuity with the discipline of an ED triage nurse and the consistency of a protocol. It uses validated screeners, documented routing rules, and multimodal signal to decide what kind of care the patient needs and when. Every triage decision carries its rationale, the screeners that supported it, and the documented criteria it cleared.

How this agent works

Configuration

This agent takes the following configuration from your practice settings:
  • Practice routing matrix by ESI level and service line
  • Approved screener set and cut-points
  • Crisis handoff destinations and on-call escalation tree
  • Acuity thresholds for telehealth vs. in-person vs. ED referral

Execution

At runtime, the agent executes the following steps:
  1. Ingests intake summary, chart history, and any active screener results
  2. Runs C-SSRS and PHQ-9 risk logic against documented criteria
  3. Applies the ESI five-level framework adapted for behavioral health
  4. Issues a routing recommendation with rationale and confidence
  5. Hands off to clinician or escalates per the practice routing matrix

Composable experts

The Triage Agent bundles the following experts from the registry:
ExpertRole
C-SSRS Risk ExpertSuicide-risk classification with rationale
ESI Acuity ExpertFive-level acuity stratification for BH
Vocal Prosody ExpertDistress and urgency markers from voice
Risk Prior ExpertHistorical risk factors from chart

Typical use cases

  • Stratify a same-day request into telehealth, in-person, or ED in seconds
  • Apply ESI levels consistently across every intake and every shift
  • Document risk rationale automatically for every routing decision
  • Escalate high-risk patients to the on-call clinician before they hang up

Compliance & safety guarantees

  • ESI level and C-SSRS risk band are documented for every routing decision
  • Crisis-language triggers immediate human-on-call handoff, no agent gating
  • Routing rules are configured by the practice, not inferred by the model

Tags

Triage · ESI · C-SSRS · Routing · Risk

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