Documentation Index
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Category: Patient-Facing · Signals: Patient message · Care plan · Recent screener scores · Crisis-language criteria
Overview
The Health Coach Agent provides compassionate, evidence-based behavioral support between sessions. It listens reflectively, stays in scope, and detects crisis language by documented criteria — escalating to a human within seconds. Every conversation is tied back to the patient’s active care plan and is logged with privacy controls.How this agent works
Configuration
This agent takes the following configuration from your practice settings:- Practice scope-of-coaching definition
- Crisis-language detection and escalation policy
- Communication channel and timing
- Care plan tie-in and reporting
Execution
At runtime, the agent executes the following steps:- Receives a patient message in their preferred language
- Listens reflectively and within scope
- Detects crisis language by documented criteria
- Escalates to a human within seconds when crisis is detected
- Logs the conversation to the chart with privacy controls
Composable experts
The Health Coach Agent bundles the following experts from the registry:| Expert | Role |
|---|---|
| Reflective Listening Expert | Boundaries, validation, scope |
| Crisis Detection Expert | C-SSRS-aligned crisis-language criteria |
| Care Plan Expert | Tie-in to active plan and goals |
| Privacy Expert | PHI handling and consent controls |
Typical use cases
- Provide compassionate, in-scope support between sessions
- Detect crisis language and connect a human in seconds
- Tie coaching back to the active care plan
- Maintain privacy controls and explicit scope
Compliance & safety guarantees
- Crisis-language always escalates to a human, never to an agent
- Coaching stays within the practice-defined scope
- Conversations are logged with PHI controls and consent
Tags
Coaching · Between-session · Boundaries · Reflective
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