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Category: Patient-Facing  ·  Signals: Real-time text/voice · C-SSRS criteria · Practice escalation tree · On-call availability
Always-on across every patient touchpoint. Detect, escalate, document — never decide.

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Configuration

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Execution

  1. Monitors real-time text and voice for crisis language
  2. Classifies risk per C-SSRS-aligned criteria
  3. Triggers the practice escalation tree without agent gating
  4. Connects a human within seconds
  5. Logs the event and the response for audit

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Composable experts

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Compliance guarantees

  • Agent gating is NEVER allowed in the crisis path
  • Detection criteria are documented and configurable
  • Every crisis event is logged with the response and the follow-up

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Endpoints

Canvas: guardrails (suicide-language rule) + escalate. Care Orchestrator: INTAKE_RED_FLAG_DETECTED event.
https://mintcdn.com/medera-357fd587/iC-6rAuwl-0aQSw_/icons/ui/layers.svg?fit=max&auto=format&n=iC-6rAuwl-0aQSw_&q=85&s=b19e6f39887a8a61762fcb53957d2271

Agentic Overview

Framework + 24 agents.
https://mintcdn.com/medera-357fd587/iC-6rAuwl-0aQSw_/icons/ui/puzzle.svg?fit=max&auto=format&n=iC-6rAuwl-0aQSw_&q=85&s=eba447b2f1e34fad34c796c184970d9d

Expert Registry

Typed expert registry.
https://mintcdn.com/medera-357fd587/iC-6rAuwl-0aQSw_/icons/ui/layout-dashboard.svg?fit=max&auto=format&n=iC-6rAuwl-0aQSw_&q=85&s=924f63310a2c475420e62629953c3d1c

Canvas

Compose your own workflow.
https://mintcdn.com/medera-357fd587/n1mgcc3nR2sq_PoL/icons/ui/terminal.svg?fit=max&auto=format&n=n1mgcc3nR2sq_PoL&q=85&s=a54c23f663622840fa7b900ec04462a5

API Reference

REST surface.