Documentation Index
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Category: Patient-Facing · Signals: Real-time text/voice · C-SSRS criteria · Practice escalation tree · On-call availability
Overview
The Crisis Response Agent is always-on across every patient touchpoint — text, voice, in-session, between-session. When crisis language is detected by documented criteria, it connects a human within seconds. Agent gating is never allowed in the crisis path. The agent’s job is to detect, escalate, and document — not to decide.How this agent works
Configuration
This agent takes the following configuration from your practice settings:- Crisis-language criteria (C-SSRS-aligned)
- Practice escalation tree and on-call schedule
- Documentation requirements
- Patient safety policy
Execution
At runtime, the agent executes the following steps:- Monitors real-time text and voice for crisis language
- Classifies risk per C-SSRS-aligned criteria
- Triggers the practice escalation tree without agent gating
- Connects a human within seconds
- Logs the event and the response for audit
Composable experts
The Crisis Response Agent bundles the following experts from the registry:| Expert | Role |
|---|---|
| Crisis Detection Expert | C-SSRS-aligned criteria |
| Escalation Expert | Practice tree and on-call routing |
| Documentation Expert | Event logging and follow-up |
| Safety Policy Expert | Configurable safety guardrails |
Typical use cases
- Detect crisis language across every patient touchpoint
- Connect a human within seconds, every time
- Document the crisis event and the response
- Never gate a crisis response on a model decision
Compliance & safety guarantees
- Agent gating is never allowed in the crisis path
- Detection criteria are documented and configurable
- Every crisis event is logged with the response and the follow-up
Tags
Crisis · C-SSRS · Escalation · Safety
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