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Documentation Index
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Get support for Medera.
| Channel | When to use |
|---|---|
| medera.info/contact | General product questions, ticket history |
| medera.info/contact | Incidents, scheduled maintenance |
| hi@medera.info | Vulnerability disclosure |
| hi@medera.info | BAA, DPA, audit requests |
| Plan | First response | Critical incident |
|---|---|---|
| Sandbox | Best effort | — |
| Standard | < 1 business day | < 4 hours |
| Enterprise | < 4 business hours | < 1 hour |