> ## Documentation Index
> Fetch the complete documentation index at: https://docs.medera.info/llms.txt
> Use this file to discover all available pages before exploring further.

# Care Coordinator Agent

> Orchestrates handoffs across the care journey.

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<Info>
  **Category:** Clinical Operations  ·  **Signals:** Care plan · Referral graph · Outreach attempts · Documentation state
</Info>

Keep the patient, the chart, and the next step in lockstep across every transition. Uses Medera voice.

## Configuration

| Field                      | Description                                             |
| :------------------------- | :------------------------------------------------------ |
| `care_plan_templates`      | Practice care-plan templates by program                 |
| `referral_graph`           | In-network and partner referral graph                   |
| `outreach_channels`        | Outreach channels + compliance caps (SMS, email, phone) |
| `closed_loop_requirements` | Closed-loop documentation requirements                  |

## Execution

1. Maintains the care plan as the source of truth across transitions
2. Triggers outreach for next-step appointments and screener refreshes
3. Generates referrals and tracks closed-loop confirmation
4. Surfaces handoff risk to the care team with rationale
5. Documents every coordination action in the chart

## Composable experts

| Expert                       | Role                                              |
| :--------------------------- | :------------------------------------------------ |
| **Care Plan Expert**         | Practice template adherence + milestone reasoning |
| **Referral Graph Expert**    | Network logic + partner-preference rules          |
| **Outreach Expert**          | Channel selection + timing within compliance caps |
| **Closed-Loop Audit Expert** | Receipt, scheduling, completion, documentation    |

## Compliance guarantees

<Warning>
  * Outreach is always within practice-configured compliance caps

  * Referrals are tracked to closed-loop confirmation or escalation

  * Care plan milestones are tracked against a documented template
</Warning>

## Endpoints

REST: `/api/care-orchestrator/workflows` · `/api/care-orchestrator/voice/calls` for the Care Coordinator Agent outbound calls.

***

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