> ## Documentation Index
> Fetch the complete documentation index at: https://docs.medera.info/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Get support for Medera.

## Documentation

You're reading it — start with the [Welcome](/get-started/welcome) page.

## Support channels

| Channel                                            | When to use                               |
| :------------------------------------------------- | :---------------------------------------- |
| [medera.info/contact](https://medera.info/contact) | General product questions, ticket history |
| [medera.info/contact](https://medera.info/contact) | Incidents, scheduled maintenance          |
| [hi@medera.info](mailto:hi@medera.info)            | Vulnerability disclosure                  |
| [hi@medera.info](mailto:hi@medera.info)            | BAA, DPA, audit requests                  |

## Response SLAs

| Plan       | First response      | Critical incident |
| :--------- | :------------------ | :---------------- |
| Sandbox    | Best effort         | —                 |
| Standard   | \< 1 business day   | \< 4 hours        |
| Enterprise | \< 4 business hours | \< 1 hour         |

## Community

Join the developer community at [community.medera.info](https://community.medera.info) for tutorials, peer support, and open-source examples.